Thanks to the popularity of voice-activated devices like Amazon’s Alexa, people now use voice search as a fast, hands-free way to buy products, get recommendations, and reorder their favorite items. To get a better understanding of the growth of voice search, consider the following:
Global Usage: As of 2024, approximately 8 billion devices worldwide are equipped with voice search capabilities, indicating widespread adoption.
Consumer Behavior: In the U.S., 49% of consumers utilize voice search for shopping purposes, translating to about 127.4 million Americans.
Voice Commerce Growth: Projections estimate that voice shopping consumers will spend approximately $39.8 billion globally this year, underscoring the increasing influence of voice-activated purchasing.
Smart Speaker Market: Amazon maintains a dominant position in the U.S. smart speaker market, holding a 70% share with devices like Alexa and Echo.
Brands selling on Amazon have a unique opportunity to reach their target audience using voice provided they tailors content and optimization to fit how people talk, rather than type.
In this blog, we’ll break down everything you need to know about optimizing your Amazon brand for voice search, from understanding how voice queries work to strategies that can make your products more discoverable on devices like Alexa and Echo.
What is voice search and how is it different?
When people search with their voice, they don’t use the same short keywords they would on a keyboard or screen. For example, instead of typing “best dog treats,” they might ask, “What are the best dog treats for small dogs?” Voice search favors full sentences, often framed as questions.
This difference matters because Amazon Alexa prioritizes answers that feel natural and conversational. When Alexa pulls search results, it relies heavily on natural language processing (NLP), an AI technology that understands phrases, sentences, and even context to a degree. If your listings don’t align with how people naturally talk, you could miss out on a huge audience.
Voice search is changing the way people shop by making it simpler, quicker, and more convenient. Imagine a busy parent using Alexa to reorder essentials while cooking dinner or a pet owner asking Alexa for the best-rated treats while organizing their living room.
Voice search makes shopping hands-free and easy to do while multitasking. For many, it’s now an essential part of their daily routine.
Voice search usually only gives one or two results for a query. The goal isn’t just to rank highly; it’s to be the answer Alexa provides. This means adjusting content to be more conversational, anticipating the questions customers might ask, and creating descriptions that answer those questions directly.
How Voice Search is Shaping Customer Behavior and Brand Visibility
When customers search by voice, they expect immediate, accurate answers. There’s no scroll or list of options to review. It’s all about finding the perfect match for the request. To make sure your brand has the best shot at being that answer, it’s critical to understand voice search behavior.
For example, let’s say someone asks, “Alexa, what’s a good shampoo for sensitive skin?” If your shampoo listing includes phrases like “good for sensitive skin,” “gentle shampoo,” or “perfect for sensitive scalps,” you’re more likely to match Alexa’s answer than a competitor with a more generic description. The more conversational and specific your language, the better.
How Voice Search Affects Brand Recognition
Voice search changes how brands get recognized because it often returns just one top answer.
In the world of voice, it’s essential to optimize so that Alexa not only recognizes your products but also suggests them as the best option.
This focus on single-answer responses can be challenging, but gives your brand a unique opportunity to make a memorable impression. With smart, voice-friendly content, you’re more likely to be that top result, increasing your chances of building loyal, repeat customers.
Optimize Amazon Listings for Voice Search
To make your Amazon listings voice-friendly, it helps to think from a customer’s perspective. How would they ask about your product? Let’s look at practical ways to make sure your listings are set up for voice search success.
Start by focusing on conversational keywords. These phrases sound like something a person would say out loud. Here’s a simple example: if you sell vitamins for kids, include phrases like, “What are the best vitamins for kids?” or “Find vitamins kids love.” Rather than just listing “kids’ vitamins,” you’re capturing the way people naturally phrase requests when they talk.
Pro tips for finding conversational keywords:
Check Customer Questions: Review the common questions and answers in your product listings.
Listen to Reviews: Often, customers’ language in reviews is close to how they might phrase voice queries.
Use Clear and Descriptive Product Titles: Amazon new rules came into effect today, January 21 so as you update your titles to comply think of voice as well. Titles need to convey the main product details and use simple language that voice assistants can read naturally. Instead of “Sleek Wireless Headphones, HD Sound, Noise Cancellation, 20 Hours Battery,” consider “Wireless Headphones with HD Sound and Long Battery Life.”
Make the Most of Amazon Answers: Customer questions on your Amazon product page are a goldmine for voice search optimization. By responding to questions directly, you’re adding phrases that other customers might use in voice searches, increasing your product’s chances of showing up in Alexa’s recommendations.
We have always said that it’s important to respond to Amazon Answers on your listings as a complete soundbite. No need to preface with thanks for your question or close with a signoff. Just answer the question!
eg How many hours is the battery life? The reply you should post: The battery life on our (Brand Name) headphones is 20 hours.
PS. Now add this to the FAQ section on your website!
Creating Alexa Skills to Connect with Your Audience
One way to make your brand stand out in voice search is by creating an Alexa Skill. Think of Alexa Skills as custom voice-activated applications, similar to apps on your phone. The only difference is they are designed to work with Amazon’s Alexa.
They “live” within Alexa’s system. When users ask Alexa for certain information or to perform specific actions, your brand’s Alexa Skill can respond directly by offering unique experiences for your customers.
How Brands Use Alexa Skills
Brands can create Alexa Skills to interact with customers in various ways, like sharing product information, delivering exclusive offers, or even providing fun facts or tips.
For example, a skincare brand might create a Skill that answers questions about skincare routines or offers special deals on products.
How to Get Started with Alexa Skills
Choose a Goal: Decide what you want your Alexa Skill to accomplish. Will it share product recommendations, offer daily tips, or give customers access to loyalty rewards?
Design the Voice Experience: Work with a developer to create a smooth, natural experience. Think about the types of questions customers might ask and the responses you’d like your Skill to give. An effective Alexa Skill guides customers by answering common questions or providing helpful information about your products.
Make It Easy for Customers to Find: Promote your Alexa Skill on Amazon so customers can easily enable it. Once active, your Skill can connect directly to your product listings, so customers can ask Alexa for product recommendations and hear responses tailored to your brand.
Optimizing for Voice Search on Multiple Devices
Focus on Voice-Friendly Keywords Across Platforms: Start by identifying keywords that align with conversational language, as different devices may interpret queries uniquely. While Alexa might connect directly with your Amazon listings, other platforms like Google Assistant and Siri rely on general search results.
Use keywords that match natural, spoken queries across all product titles, descriptions, and even in external content linked to your Amazon listings.
Optimize Your Amazon Store for Mobile and Voice Compatibility: Many customers use voice search on mobile devices to browse or purchase items. Make sure your Amazon product pages load quickly on mobile, have concise descriptions, and include voice-search-friendly phrases that address common customer needs.
Think of phrases like, “perfect for outdoor use,” or “essential for summer picnics,” which directly answer likely voice search queries.
Use Structured Data on External Sites: If you promote products through your website, add structured data (schema markups) to improve visibility in voice search results. Structured data helps search engines understand your content more easily, making it more likely to appear as a recommended answer when users ask Google Assistant or Siri for information.
Emphasize Consistent, Clear Messaging Across All Devices: Voice-enabled devices like smart speakers and in-car assistants only deliver limited information, so make every word count. Use brief, impactful descriptions highlighting key features and benefits across your Amazon store and external sites.
Consistency ensures that your brand’s messaging remains clear whether customers are using Alexa, Google Assistant, or another voice platform.
Review and Optimize Frequently: As voice search technology evolves, so does the way it processes language. Regularly review how well your content ranks for voice-activated queries, update descriptions with fresh keywords, and refine content to keep pace with changes.
Adapting to shifting algorithms across multiple platforms will help maintain your visibility on every device. Remember, Amazon is not the only game in town. Driving traffic direct so you own the customer is a critical strategy to embrace.
Optimizing for multiple voice-enabled devices helps your brand meet customers where they are – whether at home, in the car, or on the go. By refining keywords, structuring content, and keeping messaging consistent, you’re setting up your brand for success in a voice-activated world.
Measuring Success in Voice Search Optimization
Voice search metrics can reveal which phrases or product types are generating the most traffic, how often these searches lead to sales, and whether customers using voice search interact differently with your listings compared to traditional shoppers.
Key Metrics to Track for Voice Search Success
Conversion Rates from Voice Queries: This measures how often voice search visitors make purchases compared to other types of search traffic. This helps you determine whether your voice-optimized keywords are effectively driving sales.
Engagement Metrics (Time on Page, Click-Through Rate): High engagement on a voice-optimized listing signals your product title and description resonate with the user. By tracking time on page and click-through rates, you can gain insights into which descriptions are most effective in capturing and holding attention.
Keyword Ranking for Voice-Friendly Terms: Voice search tends to rely on natural, conversational language. Monitor the performance of long-tail keywords and question-based phrases to see if they improve your product’s ranking in voice searches.
Customer Questions and Reviews Analysis: Although not a direct metric, analyzing common questions and language used in reviews can indicate what voice search users are interested in. This feedback loop helps refine keywords and descriptions to better align with actual customer language and expectations.
Current Amazon Data Availability for Voice Search
Amazon currently provides limited data on search performance, but you can still gain insights by monitoring general keyword trends and search terms associated with voice-driven traffic.
As of November 2024, these tools allow sellers to view which keywords are bringing in voice-related visits, which can help you refine your keyword strategy to align more closely with natural language patterns.
Voice search isn’t just a trend. It’s reshaping the way customers discover and interact with brands. Amazon’s investment in voice-driven technology, from Alexa to advanced AI algorithms, signals voice search is becoming a cornerstone of online shopping.
To stay competitive, brands must adapt to this shift and make voice search optimization a priority.
You really need to be working with agencies who have a detailed understanding of voice to work out next steps. We recommend you have a conversation with Channel Key to start your voice journey.
They have the expertise to guide you from strategy to execution so your brand is at the forefront of voice-activated commerce.
As always, ask us anything. If we don’t know the answer, we’ll know someone who does!
